PAYMENT
Payment is agreed in advance. Half of the fee is due at the beginning of the mentoring programme (prior to the first coaching session) and the remaining half is due the day before the final coaching session.

In most cases, we are able to find a cost-free venue that is convenient for both the trainer and client, however where a paid-for venue is required, venue fees will fall to the client. This will be agreed during the booking process.

CANCELLATIONS
Non-attendance on the day of your coaching session will incur the full coaching session fee plus any venue costs.

Advance notice cancellations are accepted up until 1 week before your private coaching session. After this time, there will be an admin fee of £30 plus any venue costs that were incurred.

POSTPONEMENTS
Postponements are accepted up until the day before the coaching session. Postponing on the day of the coaching session will incur the full coaching session fee.

YOUR COACH

We will recommend an expert coach for you based on your needs.  This will be your lead coach, but you will have the opportunity to work with other coaches from our team if you need help in a specific area (e.g. confidence-building, or accent reduction).

There may also be times when your lead coach is unavailable on your preferred date, and we will ask if you are comfortable working with another expert from our team.

DATA PROTECTION ACT

Data we collect from your booking with us will be held on a database in accordance with the Data Protection Act of 2018 and General Data Protection Regulation (GDPR) as it applies in the UK.